These simple steps will help you get the answer you were looking for. Please follow the instructions below to help us give you the quickest and best resolution of your issue.

Is your product faulty?

Did you know that some returns are due to people not following the instruction manuals?

Make sure you check the FAQs to see if there is a simple solution to your problem
Read the product instruction manual - you can locate a copy by entering the product code or name below

Is your product under warranty?

If you cannot find the solution in the FAQs or reading the instruction manual, and your product is covered by our Warranty, please contact one of our customer service people on the number below.

Sunbeam customer service

Australia: 1300 881 861 Customer Service Hours
Weekdays 8.30am-5pm,
Friday 9.30-5pm

New Zealand: 0800 786 232 (0800 SUNBEAM)

Has your warranty period expired?

If your product is outside the Warranty period and you have checked the FAQs and instruction manual, you will need to contact one of Sunbeam’s certified Service & Repair Agents.

Find an agent