Support & Service

If using one of the recipes provided be sure to weight the flour and also check the type of yeast you are using.

Normally for Tandaco we recommend:

• Full sachet of yeast
• Defiance - 1 ½ teaspoons
• Laucke/Lowan - 1 ½ teaspoons

If using a bread mix check water content and also yeast content again. (Unfortunately we have no control over breadmixes as all ingredients are included by manufacturer).

Applicable to all models: BM7800 and BM2100

To make a 750gm loaf (defiance) White

You need:

• 1 ½ teaspoons yeast
• 600gms Breadmix
• 300mls water

Applicable to all models: All

Please check ingredients as you may have too much liquid, this will result in a moist centre. Try reducing the liquid by 15mls.

Applicable to all models: All

When using the recipes provided to encourage browning you can increase the amount of butter & sugar in the recipe.

If you are using a bread mix- brush the top of the loaf with a little oil or egg yolk 25 minutes prior to baking.

Applicable to all models: All

The Bread pan should last anywhere between 1 -2 years depending on usage. You can also spray the base of the pan with Pure & Simple to help protect the surface.

Applicable to all models: All

Fill the pan with 20mm water, cover & simmer for 5 minutes or until food softens & lifts off.

For stubborn stains

• leave the frypan to soak overnight OR
• put some bi-carb soda into a paste spread on the base of the frypan. Leave it for about 20 minutes then rinse.

Applicable to all models: All

Yes the heating element is totally sealed so you are able to fully immerse your frypan in water.

NOTE: The control probe cannot be immersed and needs to be removed prior to placing the frypan in the dishwasher

Applicable to all models: All

Yes, as long as the temperature is monitored and the cooking process is supervised at all times.

Applicable to all models: All

With most of the fry pans you need to preheat at a high temp of 7-8 first then add oil and drop down to 4 -5. This will maintain the high temp without simmering and boiling.

Applicable to all models: All

Please ensure that you have preheated as above on the high setting and then dropped down as this will eliminate humming noise. If it still continues please return for a replacement.

Applicable to all models: All

Some of our models recommend that you can use both metal and non-metal utensils although you will need to be careful when moving food around as this can scratch the surface.

Once scratched the Teflon will peel at which point we do not recommend that you keep using.

Applicable to all models: Teflon models

A buildup of scale on the steam valve can affect the steam function of your iron.

To avoid this problem:

• Remove the steam valve from the iron, wash and dry thoroughly.
• Fill the iron with water and turn the temperature dial to the linen setting.
• Allow the iron to steam for approximately 3 minutes.
• If applicable, press the shot of steam button a couple of times to clear any buildup.

Applicable to all models: All

Occasionally, a buildup of lint under the thermostat control can prevent the iron from heating.

To remove:

• Unplug the iron from the power outlet.
• Slowly turn the temperature control clockwise and anti-clockwise from minimum to maximum. Do this several times.

Applicable to all models: All

Just before the iron completely cools down, put some eucalyptus oil in a cloth then wipe it on the surface of the sole-plate to remove buildup and to clean.

Applicable to all models: All

You will need to take your iron:

• If within the warranty period, back to the point of sale (along with proof of purchase) OR
• If outside the warranty period, to an authorised Service Agent

Applicable to all models: All

You will need to:

• Turn off the iron then turn it back on again.
• Turn the steam dial to the minimum setting and start ironing for about 5 minutes.

This will deactivate the safety auto-off and the iron will start working.

Applicable to all models: All

When storing your iron make sure you do not wrap the cord around the iron (leave it loose).

If the cord is wrapped around the iron, it may cause fatigue to the cord and damage the wiring.

Applicable to all models: All

Mineral deposits in water may cause the kettle interior to discolour.

To remove this buildup, you can:

• Fill the kettle with 3 cups of white vinegar and remainder water.
• Allow to stand overnight, making sure you do not boil.
• Discard solution, refill kettle with water, boil & discard.

If this does not get rid of the buildup you can then purchase the Sunbeam liquid descaler which is available from an authorised service agent.

Applicable to all models: All

You can clean the kettle with Stainless steel cleaner OR Polish with a wet cloth in a circular motion, then dry with a soft cloth.

Applicable to all models: KE6300, KE7300, KE7350, KE7500/R, KE7600/B, KE7900 and KE9200/R

If your kettle isn't automatically switching itself off, there is a fault with the switch.

You will need to take the kettle:

• If within the warranty period, back to the point of sale (along with proof of purchase) OR
• If outside the warranty period, to an authorised Service Agent

Applicable to all models: All

If not placed on the top shelf and the temperature is set on high the jug will crack.

Applicable to all models: All

No.
You can only blend soup once it has cooled down completely.

Applicable to all models: All

If washing the jug in relatively warm/hot water it is best to remove the blades, as having the blades in will cause the base of the jug to crack.

Applicable to all models: All

The carbon block filter has no shelf life. It will still work effectively irrespective of length of time before first use.

Once in-use, the filter should last up to 750 litres, depending on the quality and source of the water.

Applicable to all models: All

When the motor is running, the water chiller uses approximately 0.48 cents of electricity per hour.

Applicable to all models: All

It varies depending on the quality and source of the water, and the age of the filter. Taking all that into account it should take approx 30 seconds.

Applicable to all models: All

WF5900 filter can be used for room temp water only and does not need to be plugged in.

Applicable to all models: WF5900

Depending on the ambient temperature, on first use we recommend a few hours, the blue light indicator will come on when ready.

Applicable to all models: WF6810 and WF7500

If used with municipally treated water it should last up to 750 litres. If in hard water areas it will have a shorter life.

Applicable to all models: All

This is not recommended, as the filters will still block.

Applicable to all models: All

Toasting will be affected by the size, sugar and fat content of the bread.

It is normal for some unevenness to occur in browning.

Applicable to all models: All

When cooking less slices please ensure that you place one slice on one side in the middle and one slice on other side in the middle to balance the elements

Applicable to all models: All 4 slice models

Unplug from power outlet, wipe down the exterior with a damp cloth and dry thoroughly, to clean underneath remove the crumb tray and ensure that you empty regularly.

Applicable to all models: All

No. Unwind the cord fully when toasting. Allow the toaster to cool completely before storing.

Applicable to all models: All

With the machine switched off, visually inspect the steam nozzle to see if it is physically blocked (for example, milk may have lodged and solidified in the mouth of the valve).

If it is blocked, you should be able to clear it with a small pin.

You may also need to prime the unit (to clear out any air pockets that may have formed).

• Make sure the water tank/reservoir is all the way in.
• Place a bowl under the steam wand (and if applicable, under the hot water wand as well).
• Turn on the steam wand (and if applicable, hot water wand) and let it run for 3-4 minutes.

This should help clear any "air lock".

Applicable to all models: All

The coffee extraction comes out at approximately 72 degrees Celsius.

This can be affected by:

• Ambient/room temperature
• Cup/glass temperature at time of extraction
• Freezing/Refrigerating coffee beans or grind may affect the extraction temperature.

Applicable to all models: All

Coffee extraction should take somewhere from 6 to 10 seconds.

Applicable to all models: All

If your extraction is coming out too fast, adjust your grinder to a finer setting.

If your extraction is coming out too slow, adjust your grinder to a coarser setting.

Applicable to all models: All